Coordinator Customer Service

PT Lavananya Madinah Travel is seeking a highly motivated and detail-oriented Coordinator Customer Service to join our professional team in Bandung. In this role, you will be the face of our company, ensuring that our travelers receive world-class service throughout their journey. You will handle inquiries, resolve issues, and create memorable experiences for our clients, all while using our proprietary CRM system, Salesforce.

With a strong focus on customer satisfaction and a passion for travel, PT Lavananya Madinah Travel is dedicated to providing exceptional service to our clients. As a Coordinator Customer Service, you will play a vital role in maintaining our reputation for excellence. You will work closely with our team of travel consultants and customer service representatives to ensure that every customer's needs are met.

If you are a highly organized individual with excellent communication skills and a genuine passion for travel, we invite you to apply for this exciting opportunity. PT Lavananya Madinah Travel offers a competitive salary and a supportive work environment where you can grow and develop your skills.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of customer satisfaction.
• Resolve issues and provide solutions to customer concerns, working closely with our travel consultants to ensure a seamless travel experience.
• Manage and update customer records in Salesforce, ensuring accurate and up-to-date information.
• Coordinate with travel consultants to ensure all customer requests are met and documented in a timely manner.
• Monitor and report on customer service metrics, identifying areas for improvement and implementing solutions.
• Provide exceptional customer service, going above and beyond to create memorable experiences for our travelers.
• Assist with the organization and execution of customer service events and promotions.
• Maintain a high level of professionalism and confidentiality in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Tourism, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the travel industry.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems, particularly Salesforce.
• Ability to work well under pressure and meet tight deadlines.
• Passion for travel and a commitment to providing exceptional customer service.

🛠️ Keahlian

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