Customer Expert Specialist (German Speaker) - Jakarta

Join Teleperformance, a global leader in customer experience management, as a Customer Expert Specialist (German Speaker) in our dynamic Jakarta office. This is a unique opportunity to leverage your fluent German language skills in an intensive and multilingual environment. Our Jakarta team is dedicated to delivering exceptional customer service and support, and we are looking for a talented professional to join our ranks.

As a Customer Expert Specialist (German Speaker), you will be part of a team that handles complex customer inquiries and provides expert advice. Your primary responsibility will be to assist customers in German-speaking regions, ensuring their needs are met with the highest level of professionalism and efficiency. You will work closely with our Customer Experience Team to resolve issues, provide solutions, and enhance the overall customer journey.

At Teleperformance, we offer a supportive and collaborative work environment, where your contributions are valued and recognized. We provide ongoing training and development opportunities to help you grow both personally and professionally. Join us and be part of a global company that is committed to delivering outstanding customer experiences.

📋 Tanggung Jawab Pekerjaan

• Provide expert advice and guidance to customers in German-speaking regions.
• Handle complex customer inquiries and resolve issues efficiently.
• Collaborate with the Customer Experience Team to enhance the overall customer journey.
• Ensure high levels of customer satisfaction and loyalty.
• Adhere to company policies and procedures, including data protection and security.
• Participate in ongoing training and development programs.
• Maintain accurate and up-to-date records of customer interactions.
• Stay informed about industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Fluent in German language (spoken and written).
• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and multilingual environment.
• Excellent problem-solving and decision-making skills.
• Proficiency in using customer service software, such as CRM systems.
• Ability to meet tight deadlines and manage multiple tasks simultaneously.
• High level of professionalism and discretion.

🛠️ Keahlian

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